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Which obligations does the law require?

By 01/05/2024

  • you register your business as a 'last-mile' carrier and you pay a one-time fee. This notification must be made via the online service. Please log in with the button ‘My BELparcel’. You can consult the up-to-date list of registered last-mile carriers on this website.

By 13/05/2024

  • you appoint a coordinator to look after the rights of your couriers.

From 01/07/2024

  • you will have to pay the minimum remuneration.

From 01/08/2024

  • you comply with the obligation to report on your delivery activities every six months. In practice, this means that you are required to submit your first report for the previous half year by 31 January 2025, i.e. for the period from 1 July 2024 to 31 December 2024.
  • you start recording the delivery time of your couriers.

From 01/04/2025

  • you will have to provide information on all clients and subcontractors you are working with.

From 01/07/2026

  • you will comply with the maximum permitted delivery time for your couriers.

What data do I have to report?

You are required to provide the following information via the BELparcel online service:

  • Name and company number (of the Crossroads Bank for Enterprises) of your company.
  • A contact person and the respective contact details.
  • The start date of your activity as a ‘last-mile’ carrier.
  • If you hold such a licence: a valid national or Community road haulage licence.

You have to pay a one-time fee of 200 euro for the registration. That amount will be adjusted annually from 1 January 2025.

You will receive an official confirmation of your application at the latest one week after receipt of the complete documentation. The list of all registered providers will be available on this website.

Half-yearly report

Every six months, at the latest on 31 January and 31 July, you report the following information for the previous half year in the BELparcel online service:

  • Names, address and contact details of your direct subcontractors.
  • If you are a subcontractor yourself, the name, address and contact details of your principals.
  • Name and contact details of the mandatory coordinator and any transport manager or holder of the transport manager's certificate of competence.
  • The number of parcels delivered per direct subcontractor and the fees paid for these parcels per subcontractor. If you are a subcontractor yourself, you declare the number of parcels and the amounts invoiced per principal.
  • The addresses of all distribution centres.
  • A brief description of the services provided.

What exactly is the minimum remuneration?

Minimum remuneration for couriers was created to combat social exploitation and ensure fair competition.

Minimum remuneration is based on whether the courier delivers parcels using a motorised vehicle or a bicycle.

The minimum compensation includes all costs and is the minimum hourly rate excluding VAT to be paid to the courier.

The calculation covers 4 types of costs:

  1. labour costs
  2. general costs (e.g. administration)
  3. fixed vehicle costs
  4. energy costs

You will find further information on this website and on the FPS Economy website as soon as the relevant implementing regulations are published.

What is the role of the coordinator?

The coordinator assumes the following main tasks:

  • He informs parcel delivery workers of their rights and obligations.
  • He draws up a due diligence plan
    • to identify potential risks of violations of the Parcel Delivery Act, the labour and social security law.
    • to eliminate these risks.

Further information will be published on this website after the implementing regulations have been published.

Any questions?

Do you have questions about the Parcel Delivery Act? Visit the FAQ page.
Can’t find your answer? If so, please send an e-mail to our contact center.